Refunds & Returns Policy

Overview

Our refund and returns policy is valid for 30 days from date of purchase. If more than 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and undamaged, and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we may require a receipt or proof of purchase.

In the event of the follow, no refund, or partial refunds may apply, at the discretion of the store owner:

Obvious signs of use, misuse or damage
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund within 7 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littlehealinghearts.com.

Exchanges

We only replace items if they are defective or damaged. If you receive your item in a defective or damaged state, please take photos and send them via email to hello@littlehealinghearts.com so we can advise you on the exchange process.

Shipping returns

To return your product, we will supply the mailing address to return the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.